Daxon

The Mail Order Traders' Association - Code of Practice

Daxon is a member of the Mail Order Traders Association (MOTA) and we comply with the Code of Practice established by it. We undertake to deal with any complaints speedily and sympathetically. If any complaint cannot be resolved to the satisfaction of the customer, we will refer the problem for conciliation to: The Director, M.O.T.A., 139 Clapham Road, London, SW99 0HR. We are also committed to complying with the British Code of Advertising, Sales Promotion and Direct Marketing. All details are correct at the time of publication (March 2007)

Conditions of Sale

Our contract with you

After you have placed your order we will send you an order acknowledgement by email. Our acceptance of your order and completion of our contract with you does not take place until the goods are dispatched to you. We will not be held wholly or partly responsible for any circumstances beyond our reasonable control, which cause the delay or failure to deliver the goods or services, or to comply with any other obligation.

We charge £2.45 for the packing and delivery of goods. This charge remains the same whatever the size of your order. When goods are in our warehouse and are in stock we deliver within 5-10 working days of approving your order. If delivery is likely to be longer, we will give you a likely delivery date. If, for example, an item is unavailable, we  may send an alternative, which you can return, free of charge, if it is unsuitable. We reserve the right to accept in part or in full, or decline, any order or request for credit.

Your use of the products

All our products are for domestic use only. If you intend to use them for business, then you must check that they are suitable. You may also invalidate any warranty if the products are used for business purposes.

Using the product for domestic purposes: We will be responsible for any loss that you suffer as a result of a product's failure, provided the reason for its failure was reasonably foreseeable by both you and us when the contract was completed.
Using the product for business purposes: We will not be responsible for any economic loss including, but not limited to, loss of profit, revenue, contracts, savings, loss of data, goodwill or reputation. Our maximum liability will be limited to the replacement value of the product.

Whether products have been used for domestic or business purposes, Daxon does not, by law, limit or exclude its liability for death or personal injury caused by negligence, breach of duty, gross negligence or willful misconduct. This clause does not affect your statutory rights as a consumer.

Returning goods to us

You have 14 days from the receipt of your order in which to return any item to us. They must be in their original condition. Once we have received your returned goods, we will refund your money in full, using the same method by which you paid for them.

The Daxon Personal Account

A Personal Account is a credit account. A Personal Account is available subject to acceptance to UK residents aged 18 and over subject to the terms and conditions of the credit agreement. 37.9% APR Typical. The minimum monthly payment is £5 or 5% of the outstanding balance whichever is the lowest.

When you apply for a Personal Account, you will be credit scored and, if accepted, will receive a credit limit set by us. Your account and credit limit will be reviewed from time and time, and is dependent on how well you manage your account continually, and any current credit agreement you have with us. Credit is not available to anyone under 18 years of age. Written quotations are available upon request.

If you don't keep your account up to date and make payments on time, we reserve the right to charge you for our costs. You may incur a cost of £12 every time we have to: send you a reminder or any other type of letter; deal with a bounced cheque or any other failed method of payment; or to transfer your account to a debt collection department or agency. We reserve the right to ask for payment of your whole outstanding balance if you do not honour the terms and conditions of your Personal Account.

Order Codes

Order Codes tell us which promotion or special offer you are entitled to claim with your order. The order code is for you personally, and remains the property of the company at all times. Unless stated otherwise, order codes can only be used once and discounts are not valid on Mini Price items. If you place more than one order using the same order code, your first order only will be accepted.

Trading Area and VAT

Our merchandise (except certain stated items) is for sale within the UK, Channel Islands, the Isle of Man, Northern Ireland and BFPO Germany. All prices include VAT unless the product is exempt. No discount will be given on products where VAT is not chargeable, nor accountable to HM Customs & Excise or similar authority within the European Union. Where VAT is chargeable, we reserve the right to amend our prices to reflect any changes in VAT that may occur. The new price will be shown on the product page on the site, your order confirmation email and delivery note.

Data Protection Act 1998

Daxon is registered to hold personal data under the Data Protection Act 1998. We search the files of credit reference agencies that record the search and share information about you and the conduct of your account with them, other lenders and relevant third parties. We check everyone's details with fraud prevention agencies and if anyone gives us false or inaccurate information and we suspect fraud, we record this. We and other organisations use such records to make decisions about credit and all types of insurance proposals and claims for you, members of your household and those with who you are financially linked, to prove identity, and for the prevention of money laundering and fraud. We welcome applications from the UK, Northern Ireland, Channel Islands and BFPO Germany. We may also use your information, including shopping habits, to approve, open and run your personal account, including payment recovery, debtor tracing and for our marketing. From time to time we will contact you with details of special offers and our latest news. If you would prefer not to receive this information by email or SMS, please unsubscribe, call us on 0870 050 21 20, or send an email to queries@daxon.co.uk with 'email no marketing' as the subject heading and your name and customer number in the message. Also, other companies may want to contact you by email about their products and services. If you would like these companies to contact you, please subscribe here.

Daxon is a member of the Mailing Preference Service, which you can contact to have your name and address removed or added to members' mailing lists. Details are available from MPS, Freepost 22, London W1E 7EZ.

How we use Cookies

To provide you with specially tailored information from our website and to track the effectiveness of online advertising we, in conjunction with third party companies, may use cookies.

Cookies are pieces of data that a website can send to your browser and may then be stored on your system. They show which pages on a site you have seen and any advertisements that may be placed on them. They also help us identify which are the most popular areas of our site and those which need to be improved to make them easer to use. Most web browsers automatically accept cookies. You do not have to accept cookies and can set up your web browser to automatically notify you when you receive a cookie. This will give you the opportunity to decide whether or not to accept it.
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Consumer Protection ( Distance Selling ) Regulations 2000

All home shopping companies must give 7 days in which customers can cancel or return any item in their order. To make shopping easier for you, Daxon has extended this period to 14 days.

Copyright and Trademark

The use of Trademarks advertising our merchandise should not be taken as indicating the merchandise's country of origin.

Alteration to the Terms and Conditions, Waiver & Governing Law

We reserve the right to amend these terms and conditions if necessary. You will be subject to the terms and conditions at the time that you use the website unless any change is required by law or government authority. If any of these terms and conditions is deemed invalid or unenforceable by any competent authority, that condition will be removed. This will not affect any of the remaining terms and conditions. Any delay or failure by us to exercise our legal rights within our contract with you should not be seen as a waiver of our legal rights. These terms and conditions and the contract between you and us will be governed by the laws of England and any disputes will be resolved exclusively in the English courts.

Proprietor: Movitex UK Ltd trading as Daxon. Registered Office: 2 Holdsworth Street, Bradford, West Yorkshire, BD1 4AH. Registered in England No 400458.
Movitex (UK) Ltd is an Appointed Representative of Redcats (Brands) Ltd, 2 Holdsworth Street, Bradford, West Yorkshire, BD1 4AH, which is authorised and regulated by the Financial Services Authority, in relation to insurance mediation activity only. Redcats (Brands) Ltd's reference number is 312583.